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Terms & Conditions
1. Contact address

If you ever have any questions, please feel free to contact us Monday to Friday     from 9.00 AM to 6.00 PM (CET)  +49-911-400657 or send us an email to     info@wolle-kindla.de.

 

If you would like to visit the Woll- und Strickstudio feel free to make an appointment under +49-911-400657, or send us an email with your desired date/time. Many thanks for your understanding. We’re looking forward to your visit.


Our business address:

Woll- und Strickstudio Ruth Kindla
Jochensteinstr. 6
D – 90480 Nürnberg
Germany

eMail: info@wolle-kindla.de

2. Prices
All prices include value added tax (VAT). Shipping costs have to be added.

Value added tax is not applicable for orders out of the European Union. VAT will be deducted from the product prices during the checkout procedure.

Additional services which have been agreed between the buyer and the seller, will be charged separately.
3. Terms of payment
The purchaser is obligated to pay the bill without deduction not later than within 14 days from receipt of the invoice and delivery.

If the payment target is exceeded, at the latest from the date of default, we reserve the right to charge interest at the respective bank rate for overdraft credits.
4. Bank Account

Ruth Kindla
Postbank Nürnberg
IBAN: DE46 7601 0085 0186 2288 53
BIC: PBNKDEFF

5. Formation of a Binding Contract

Please order by email (info@wolle-kindla.de) or phone (+49 911 40 06 57).

6. Shipping

We ship our products by DPD or other providers of our choice.

Goods in stock will be dispatched within 5 working days at the latest, subject to payment receipt. For goods not in stock we will make every effort to dispatch them as quickly as possible.

In case your order includes products in stock as well as not in stock we will dispatch your order in one single consignment once all goods are available, if not agreed with you otherwise. 

7. Terms of delivery

Please report any transport damage that may have occurred immediately to your delivery service. Shipment is at the risk and expense of the customer. If the delivery or the performance of services should be delayed, the purchaser must set a grace period of 20 days.

8. Right of rescission
The buyer has the right to cancel the order within 14 days for a full refund or replacement. The customer is obliged to return the goods in original condition and with sufficient postage.
Incomplete balls of wool can not be returned or exchanged.
Custom-made products or products produced on special order are excluded from return.

This period starts at the earliest upon the receipt of this advice.
In order to meet the revocation deadline it is sufficient to dispatch the revocation or goods in time.
The revocation is to be sent to:

Woll- und Strickstudio Ruth Kindla
Jochensteinstr. 6
D – 90480 Nürnberg
Germany

Phone / Fax.: +49-911-400657

eMail: ruth.kindla@t-online.de
9. Title retention
The goods and services supplied remain the property of 'Ruth Kindla Knitting supplies' until all claims resulting from the contract have been met. During this time the goods may be neither resold nor given away. The purchaser is liable for any culpable violations of the reserved ownership.
10. Warranty
The customer cannot claim warranty if he doesn't provide written notice within 14 days after receipt of the merchandise. As a warranty we pledge a replacement free of charge. The warranty claim expires in the case of improper use.
11. Place of performance and jurisdiction
Place of performance and court of jurisdiction for traders is Nuremberg, Germany (Nürnberg) or another legal venue or jurisdiction.